Remote Technical Support Analyst III

Job ID: Available for Members

Location: California, Connecticut, District of Columbia, Florida, Illinois, Kentucky, Maine, Massachusetts, Texas, Utah, Washington

Compensation: To Be Discussed

Staff Reviewed: Fri, Sep 04, 2020

This job expires in 14 days

Job Category: Customer Service, Information Technology, Research

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A biotechnology company has a current position open for a Remote Technical Support Analyst III.

Individual must be able to fulfill the following responsibilities:

  • provide high quality first- and second-line support to customers in the context of products
  • Respond to support incidents within target times and assist in activities designed to facilitate continuous improvements to help-desk services
  • Architect and automate software integrations and delivery in the cloud

Qualifications for this position include:

  • Ability to travel up to 25% of the time including International
  • Minimum (2) years of technical support in the enterprise software arena
  • Informatics experience with LIMS and other related software packages
  • Experience with Windows Server Administration & Automation
  • A demonstraded, systematic approach to problem solving and strong sense of ownership
  • Ability to effectively prioritize and execute tasks in high-pressure environment