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Remote Technical Support Analyst Leader

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Apr 05, 2021
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A translation company is seeking a Remote Technical Support Analyst Leader.

Core Responsibilities Include:

  • Assuring users are provided efficient and timely first level support
  • Ensuring service team compliance to established service levels
  • Monitoring Service Desk tickets

Qualifications for this position include:

  • Bachelor’s degree in IT field of study or equivalent education and experience
  • Technical level experience with the Microsoft product suite
  • Technical level experience with the Dell desktops, laptops, and servers
  • Minimum of 6 years of overall technical experience
  • 2 years’ experience working in a Lead role in technology

COMPLETE JOB DESCRIPTION

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