Remote Technical Support Engineer 2

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Nov 05, 2020

This job expires in 1 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A computer company needs applicants for an opening for a Remote Technical Support Engineer 2.

Individual must be able to fulfill the following responsibilities:

  • Resolve customer-reported issues while working closely with other cross functional teams
  • Provide feedback to Engineering for improving the product quality and reliability
  • Manage your own schedule of cases

Must meet the following requirements for consideration:

  • Strong experience in a previous technical support role
  • First-rate customer focus, phone etiquette and work ethic
  • Excellent communications skills
  • Ability to work under pressure with calmness and composure
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures