Remote Technical Support Engineer

Company Name: Available for Members

Company Url: Available for Members

Job ID: Available for Members

Location: Nationwide

Compensation: Salary

Posted: Monday, April 02, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Day Shift, Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A hosted continuous integration and deployment company is filling a position for a Remote Technical Support Engineer.

Core Responsibilities Include:

  • Working directly with customers to resolve any issues that they may be having
  • Monitoring and addressing customer tickets to understand common issues
  • Improving our documentation

Applicants must meet the following qualifications:

  • Excellent communication skills
  • Experience as a software engineer
  • Familiarity with a broad spectrum of technology stacks
  • Be familiar with Linux and Unix based operating systems
  • Be well-organized, have excellent work ethic and attention to detail
  • Be passionate about helping real customers solve real problems