Remote Technical Support Engineer

Location: Nationwide

Compensation: Salary

Staff Reviewed: Sun, Jan 17, 2021

This job expires in: 24 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An information technology company has a current position open for a Remote Technical Support Engineer.

Core Responsibilities of this position include:

  • Owning current and future Zendesk support operations, troubleshooting customer websites
  • Understanding, communicating and resolving complex web & data situations from initial contact to resolution
  • Delivering world-class customer support to a wide spectrum of users

Skills and Requirements Include:

  • 2+ years in a Technical Support role, including debugging HTML, CSS, and Javascript
  • Applied knowledge of Linux and/or Mac OS X command line
  • Understanding of relational databases and experience writing basic SQL.
  • Able to own current and future Zendesk support operations
  • Able to provide effective customer service

COMPLETE JOB DESCRIPTION

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