Job Summary

A payment solutions provider is seeking a Remote Technical Support Engineer.

Core Responsibilities of this position include:

• Identifying patterns, recommending improvements, and filtering out unimportant issues
• Documenting and building new tools to improve support flows
• Using your technical expertise and customer service skills to resolve questions and issues for our online merchants

Required Skills:

• A sense of urgency and a satisfaction from going above and beyond to provide solutions
• An exceptional eye for detail and e xcellent organizational and communication skills
• A passion for problem solving: an excitement for a tricky problem or a new challenge
• 2+ years of experience in technical customer support at a SaaS company, or similar
• Basic knowledge of HTML, CSS, Javascript