Remote Technical Support Engineer in Bartlett

Job ID: Available for Members

Location: Illinois

Compensation: To Be Discussed

Staff Reviewed: Tue, Feb 05, 2019

This job expires in 13 days

Job Category: Customer Service, Information Technology

Telecommute Level: Majority

Travel Requirements: Possible Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A digital agency has an open position for a Remote Technical Support Engineer in Bartlett.

Core Responsibilities Include:

  • Troubleshooting technical/high level client issues for the product
  • Responding to client queries and issues in a timely manner
  • Preparing competent, complete technical support documents

Skills and Requirements Include:

  • Previous experience in SaaS technical support
  • Ability to extract, analyze and interpret relevant data
  • Ability to communicate clearly and concisely
  • Experience on a digital marketing team
  • Proven success in working on a small and/or remote team
  • Ability to prioritize and multitask