Job Summary

A financial technology software company is filling a position for a Remote Technical Support Engineer in Minneapolis.

Individual must be able to fulfill the following responsibilities:

• Troubleshooting client's product questions or problems via live chat, email and phone, focusing on product functionality
• Managing workload to ensure all customers issues are handled in a timely manner and driven to resolution
• Assisting in verifying user-reported issues and communicating to the proper internal channel for resolution

Required Skills:

• Associate degree or Equivalent SAAS Business Experience
• Minimum of 2-4 years’ experience in a call center or customer service environment
• Strong collaboration and team building skills
• Excellent problem solving and troubleshooting skills
• Exceptional troubleshooting ability
• Proficient PC skills with knowledge of various software applications used for troubleshooting, call resolution and logging