Remote Technical Support Manager in Kansas City

Location: Kansas, Missouri

Compensation: To Be Discussed

Staff Reviewed: Thu, May 27, 2021

This job expires in: 12 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A video communications company is filling a position for a Remote Technical Support Manager in Kansas City.

Core Responsibilities of this position include:

  • Ensuring their direct reports are fully trained and able to perform their daily duties as assigned efficiently and effectively
  • Performing team management tasks
  • Providing quality assurance for direct reports

Qualifications for this position include:

  • Minimum of 6 years total technical support experience
  • Ability to handle high volume of tickets, phone calls, and chats
  • Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience

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