Job Summary
A video communications company is filling a position for a Remote Technical Support Manager in Kansas City.
Core Responsibilities of this position include:
- Ensuring their direct reports are fully trained and able to perform their daily duties as assigned efficiently and effectively
- Performing team management tasks
- Providing quality assurance for direct reports
Qualifications for this position include:
- Minimum of 6 years total technical support experience
- Ability to handle high volume of tickets, phone calls, and chats
- Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience
