Remote Technical Support Operations Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Dec 23, 2021

Job Summary

A software developer has a current position open for a Technical Support Operations Manager.

Core Responsibilities of this position include:

  • Establishing and improving processes and workflows for our Technical Support team
  • Ensuring the right support tooling systems are used to improve the speed and quality of support
  • Building and overseeing education and training programs for the Technical Support team

Qualifications Include:

  • 2 or more years of experience in a similar role or function with a focus on Support Operations
  • Experience developing processes and programs
  • Excellent data-analysis skills

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