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Remote Technical Support Representative

Job is Expired
Location: Alabama, Arkansas, Florida, Georgia, Kansas, North Carolina, Oklahoma, Texas, Virginia
Compensation: Hourly
Staff Reviewed: Thu, Apr 19, 2018
Job Category: Customer Service, Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

A software company is searching for a person to fill their position for a Remote Technical Support Representative.

Core Responsibilities Include:

  • Creating incident tickets for tracking of clients computer/software and hardware issues
  • Taking inbound calls directed from the queue
  • Creating and noting an incident ticket for each call

Position Requirements Include:

  • High School Diploma
  • 2+ years experience in a technical support call center or equivalent
  • Linear troubleshooting skills
  • Networking knowledge of modems and routers
  • Superior phone voice
  • Ability to relate to both technical and non-technical users

COMPLETE JOB DESCRIPTION

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