Remote Technical Support Representative

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jan 30, 2020

This job expires in 8 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Additional Information: Benefits Available

Job Summary

A provider of automated QA services has a current position open for a Remote Technical Support Representative.

Core Responsibilities Include:

  • Troubleshooting technical issues
  • Owning the issue escalation process
  • Tracking and communicating customer feature requests

Qualifications Include:

  • Bachelor's Degree or equivalent
  • Support experience in a B2B software or tech company
  • Experience gathering metrics and analyzing data
  • Skill in coordinating conversations and customer solutions with different teams
  • 1+ years of working in Customer Support in a fast-paced tech environment