Remote Technical Support Representative in Houston

Location: Texas

Compensation: Hourly

Staff Reviewed: Wed, Feb 17, 2021

This job expires in: 15 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A technology services company is seeking a Remote Technical Support Representative in Houston.

Core Responsibilities of this position include:

  • Troubleshoot technical issues for our customers personal devices
  • Learn details of protect home and other product offerings to confidently and accurately sell to customers
  • Communicate company policies and procedures to customers

Position Requirements Include:

  • 6 months of sales experience required
  • 1-year of customer service experience (call center preferred)
  • Have a working knowledge (or the ability to learn) multiple hardware platforms and operating systems
  • Working knowledge of: Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications
  • Be able to handle multiple priorities, work in a fast environment, and manage time effectively
  • Be a strong communicator, with an emphasis on effective listening and empathizing with customers

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