Remote Technical Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Nov 15, 2019

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Part Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

An educational technology company is filling a position for a Remote Technical Support Specialist.

Core Responsibilities of this position include:

  • Assisting with training new hires and ongoing support of team members as needed
  • Troubleshooting student and faculty technical issues via phone, email and chat
  • Identifying the root cause of technical issues and providing world class service to customers

Position Requirements Include:

  • Experience assisting customers using phone, email, and chat software
  • 1 - 3 years experience working in a service-oriented customer support, technical support, or other support-related field
  • Familiarity with current Apple, Microsoft Operating Systems, and video conferencing software
  • Ability to identify service improvement opportunities and automation proposals to improve service quality
  • Ability to work holidays, evenings and weekend hours to support students and faculty at peak times as assigned