Remote Technical Support Specialist

Location: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Compensation: To Be Discussed

Staff Reviewed: Wed, Oct 14, 2020

This job expires in 15 days

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An employee information company is seeking a Remote Technical Support Specialist.

Core Responsibilities of this position include:

  • Provide technical and process support to a wide variety of individual customers
  • Work closely with Field Operations, Strategic Operations, and Engineering to maintain client and partner relationships
  • Resolve customer and partner inquiries via phone, email, and chat

Skills and Requirements Include:

  • Two to five years customer service or technical support experience
  • Certificate or Diploma in a relevant discipline; or an equivalent combination of education, training and experience
  • Excellent communication skills both verbally and written
  • Ability to represent organization in a positive and professional manner
  • Superior time management skills and strong attention to detail
  • Strong desire to succeed and be able to work independently and as part of a team