Job Summary

A technology company is searching for a person to fill their position for a Remote Technical Support Specialist.

Must be able to:

• Maintain a strong understanding of Avigilon software and products
• Troubleshoot hardware and software products over the phone and through remote sessions
• Provide an exceptional customer experience during calls, emails, chat, and customer escalations

Qualifications Include:

• Exceptional skills in problem solving & time management
• Able to provide timely updates and manage customer expectations
• Ability to read, write, and speak English fluently
• Agile, resourceful learner with strong attention to detail
• 6+ months of customer support experience