Job Summary
A software developer is seeking a Remote Technical Support Specialist.
Core Responsibilities of this position include:
- Providing exceptional customer experience through clear and concise communication, and prompt resolution
- Understanding the underlying technical issue regardless of the complexity
- Working closely with Product and Engineering on escalated issues
Qualifications for this position include:
- 3+ years as a CS professional
- Must be technically savvy
- Extensive experience providing technical support for an online product
- Ideally, you’ve worked in a start-up, and/or a very fast paced work environment