Job Summary
A software-as-a-service company needs applicants for an opening for a Remote Technical Support Specialist.
Candidates will be responsible for the following:
- Taking all first line calls from customers and identifying initial issues
- Identifying and tasking issues that require involvement from Engineers and Tier 2/Tier 3/Tier 4
- Running some billing and sales related requests
Applicants must meet the following qualifications:
- Experience handling customer issues through a ticketing solution (such as Zendesk)
- Prior experience taking calls directly from customers in a technical support capacity
- Excellent written communication, work ethic and attention to details skills
- Have enthusiasm and perseverance to handle customer support and billing requests over the phone
- Hands-on experience in a technical customer support capacity, supporting customers using an Enterprise Software or SaaS Solution
