Job Summary
A technology company is seeking a Remote Technical Support Specialist.
Candidates will be responsible for the following:
- Analyzing issue trends based on incoming customer contacts to identify problems
- Collaborating with senior customer support team members on all customer issues
- Advocating for product improvements and enhancements based on customer feedback and issue analysis
Skills and Requirements Include:
- Strong interpersonal and communication skills
- Ability to maintain an enthusiastic, service-oriented attitude under pressure
- Microsoft / Google office experience including but not limited to Gmail, Word, Excel, and document file sharing
- Comfortable with systems and software
- Innovative, strategic problem solver with a passion to learn new things