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Remote Technical Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Jan 11, 2023
Job Category: Information Technology
Weekly Hours: Full Time, Part Time
Employer Type: Employer
Career Level: Experienced
Education Level: Some College, Bachelors

Job Summary

A comprehensive customer engagement platform is seeking a Remote Technical Support Specialist.

Must be able to:

  • Own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform
  • Ensure our customers are able to quickly and successfully overcome any technical issues they may face when using our platform

Applicants must meet the following qualifications:

  • Bachelor’s Degree from a 4-year college or university or similar experience-based proficiency level
  • 2-3 years experience supporting a technical product, ideally in SaaS or Mobile
  • Working knowledge of case management tools like Salesforce, Zendesk or similar ticketing system

COMPLETE JOB DESCRIPTION

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