Job Summary
A provider of consumer transaction technologies is in need of a Remote Technical Supportability Analyst.
Core Responsibilities Include:
- Creating knowledge content to document previously unknown solutions
- Providing training, coaching, and mentoring of Customer Care team members at all levels
- Developing support workflows and training materials for assigned products
Qualifications for this position include:
- 3-5 years of customer facing experience in a SAS environment
- Ability to coordinate multiple objectives across a broad spectrum of goals
- Ability to handle high pressure client situations and work multiple escalations
- Ability to analyze developments/trends and present the issue to key stakeholders
- Highly organized with attention to quality work
- Effective communication skills with a high degree of technical writing skills
