Job Summary

An entertainment marketing technology company is filling a position for a Remote Technology Customer Success Vice President in New York City.

Core Responsibilities of this position include:

• Increasing renewal rates and reducing churn
• Assisting the Sales organization by expanding revenue in key accounts
• Influencing future lifetime value through higher product adoption

Qualifications for this position include:

• 10+ years’ experience in Customer Success, Sales, Professional Services or similar
• Proven ability to scale a world-class Customer Success organization
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ability to mobilize entire organization around a solid customer journey
• Deep understanding of value drivers in recurring revenue business models
• Ability to align with internal stakeholders