Remote Technology Customer Support Engineer

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jul 15, 2021

This job expires in: 22 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A publishing and educational services firm needs applicants for an opening for a Remote Technology Customer Support Engineer.

Core Responsibilities Include:

  • Offering technical support to users by responding to questions and concerns
  • Troubleshooting common issues
  • Maintaining all response times within governed SLAs

Qualifications Include:

  • 2+ years experience in a Customer Support role in a high growth or SaaS organization
  • Previous support experience in a software company
  • In depth understanding of a wide variety of operating systems
  • Excellent customer service skills

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