Job Summary
A communication technology company is in need of a Remote Technology Customer Support Representative.
Must be able to:
- Respond to customer support inquiries and monitor the incoming conversations in all of our support channels
- Develop, write and maintain the Support team's content library
- Debugging and testing product features and reporting them to product and engineering
Qualifications for this position include:
- Tech savvy and hungry to improve technical skills
- 2 years minimum proven track record of great customer service experience
- A highly motivated self starter who is ready to dig in, hustle, and crush the queues
- Experience writing complex and technical material with a customer-facing lens
- Ability to identify customer needs and successfully implement solutions fast
- Excellent verbal & written communication
