Remote Technology Customer Support Representative

Location: Oregon

Compensation: To Be Discussed

Staff Reviewed: Wed, Jun 02, 2021

This job expires in: 10 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A communication technology company is in need of a Remote Technology Customer Support Representative.

Must be able to:

  • Respond to customer support inquiries and monitor the incoming conversations in all of our support channels
  • Develop, write and maintain the Support team's content library
  • Debugging and testing product features and reporting them to product and engineering

Qualifications for this position include:

  • Tech savvy and hungry to improve technical skills
  • 2 years minimum proven track record of great customer service experience
  • A highly motivated self starter who is ready to dig in, hustle, and crush the queues
  • Experience writing complex and technical material with a customer-facing lens
  • Ability to identify customer needs and successfully implement solutions fast
  • Excellent verbal & written communication

COMPLETE JOB DESCRIPTION

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