Job Summary
An IT company has an open position for a Remote Technology L1 Customer Support Agent.
Individual must be able to fulfill the following responsibilities:
- Answer telephones and chats
- Record call on account history record with results of the inquiry
- Process calls in a manner that ensures service level agreements are met or exceeded
Applicants must meet the following qualifications:
- High school diploma or G.E.D. or related experience
- up to 3 years of customer service or other telephone experience
- Experience working with computer software, and telephone technology
- Experience working with help desk software
- Business and analytical problem-solving skills
- Excellent communication skills, verbal and written