Remote Technology L1 Customer Support Agent

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Jan 26, 2023

Job Summary

An IT company has an open position for a Remote Technology L1 Customer Support Agent.

Individual must be able to fulfill the following responsibilities:

  • Answer telephones and chats
  • Record call on account history record with results of the inquiry
  • Process calls in a manner that ensures service level agreements are met or exceeded

Applicants must meet the following qualifications:

  • High school diploma or G.E.D. or related experience
  • up to 3 years of customer service or other telephone experience
  • Experience working with computer software, and telephone technology
  • Experience working with help desk software
  • Business and analytical problem-solving skills
  • Excellent communication skills, verbal and written

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