Remote Techtouch Customer Success Manager

Job is Expired

Location: Alabama, Alaska, Arizona, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Dakota, Tennessee, Texas, Utah, U.S. Virgin Islands, Vermont, Virginia, Washington, West Virginia

Compensation: To Be Discussed

Staff Reviewed: Fri, Oct 29, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software developer specializing in solutions for the public relations industry is seeking a Remote Techtouch Customer Success Manager.

Core Responsibilities Include:

  • Leveraging ClientSuccess to monitor at-risk customers through usage, reporting and analytics
  • Iterating on the tech touch program by developing cadences of value-driving “tech touches”
  • Connecting with and assisting customers when they fall out of tech touch cadences

Required Skills:

  • 2-3 years professional experience
  • Experience with project or program management
  • Proficiency in Excel, experience using a CRM
  • Track record of success in a customer-focused environment, with an emphasis on written communication
  • Collaborative and enthusiastic about working cross-functionally with multiple teams
  • Data-driven, with the ability to analyze large volumes of customer usage data to identify trends

COMPLETE JOB DESCRIPTION

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