Job Summary

WANTED: Highly Skilled & Successful

Outbound Phone Sales Professional

For Remote Work from Home Position

Do you love to deliver WOW service? Do you truly love helping people by selling them a product that they really need and will benefit from? Are you finally ready to love your work, be part of a superstar team and be recognized, rewarded and appreciated? If so, we definitely want to hear from you!

My name is Ryan Withrow and I'm the Director of Telemarketing at the Healthy Back Institute. I oversee all areas of direct response inbound and outbound phone sales. A natural self-motivator, I also strive to inspire a team to achieve performance goals, productivity metrics, and personal growth.

We are on a mission to change the way people think about and treat pain so that they can get lasting pain relief safely and naturally and truly enjoy their lives.

Everything that happens at the Healthy Back Institute is rooted in our core values: Helping People, Trust, Service, Family and Being Great! These are the foundations of how we serve our customers, as well as how we treat each other. You can learn more about our Company Values here.

As a result of our efforts to change lives, we're experiencing tremendous growth and are in need of enthusiastic, highly skilled and experienced phone sales representatives who are passionate about helping people and delivering exceptional customer satisfaction. By the way, here at HBI, you're not just a "Salesperson", you'll have the pleasure of being a "Wellness Advocate"!

Position Summary

As an Outbound Phone Sales Agent, your number one objective is to support our customers to get fast, safe and natural pain relief. You will do this by establishing a strong relationship with them, using a consultative sales approach and recommending the most appropriate products based on their unique needs and situation.

This role requires experience not only as a telemarketer or phone sales agent but also experience with consultative selling. One of the things that sets us apart from most companies is we invest heavily in training and development for all team members.

This is a full time, virtual / work from home position and while it reports to the Telemarketing Sales Team Manager, you will also work closely with myself as well as others on the team.

Responsibilities:

Make outgoing sales calls to established customer base.
Answer customer questions and overcome objections.
Utilize basic outbound scripts and training as a guideline to creating sales.
Stay updated on product knowledge.
Strive to meet and exceed monthly goal set by Outbound Supervisor.
Support team members and maintain a positive attitude.
Hit minimum daily call requirements of 100-125 calls/day.
Generates $1,000 of revenue per day.
Use and master required technology for role success.
Requirements

EXPERIENCE:

Minimum 2 years Telemarketing Sales
Experience working in a remote environment (preferred)
Prior experience with CRMs (Customer Relationship Management) Tools

SKILLS:

Relationship building
Healthy conflict resolution
Strong listening
Excellent communication (verbal and written)
Excellent time management

PERSONALITY TRAITS:

Patient, steady and calm
Self starter
Works well independently, but also enjoys collaborating with others
Quick mind and ability to adapt as needed
Growth mindset
Honesty, transparency, tenacity and accountability

TECHNOLOGY:

High speed internet
Modern, reliable computer with a webcam

IDEAL CANDIDATE WILL ALSO HAVE:

Experience working in direct response marketing company or E-commerce
Consultative selling experience
We are not your average company and our products and services are certainly not average; therefore, we don't want our outbound sales representatives to be average. We expect every team member to deliver exceptional service.

I personally built this department on four core values: HONESTY, CLARITY, TRANSPARENCY, and ACCOUNTABILITY. It is imperative that the sales representative we choose is comfortable enough to ensure that both the agent and the customer feel that the conversation was honest, clear and transparent.

Without one of those four values, that relationship cannot survive. We want a deep, emotional connection with each customer; and the way we get that long-lasting relationship is through honesty, clarity and transparency in every conversation.

Sales isn't for everyone. It's for driven, confident people who aren't afraid to get to know people, strive to help others reach their goals and constantly follow-up to create strong, healthy customer relationships. If you genuinely love people and understand how to turn sales into an experience and an experience into customer satisfaction, then this is the job for you.

Benefits

A healthy work/life balance and flexible schedule
Remote / virtual work from home position
Performance based bonuses
Medical, dental, vision insurance
401K Retirement Plan
Life and disability insurance
Paid vacation
Paid travel
Paid continuing education
Discount on HBI products

KEYWORDS:

Outbound Phone Sales Representative
Call Center Agent
Sales Center
Telemarketer
Telemarketing Agent
Outbound Sales
Outbound Selling
Sales Agent