Job Summary
A nonprofit human services organization is in need of a Remote Telephony System Analyst.
Must be able to:
- Represent business stakeholders and end users in supporting the analysis effort on large projects
- Analyze problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Identify issues within the product proactively and oversee resolution by the scrum team
Applicants must meet the following qualifications:
- 2+ years working with NICEInContact infrastructure or similar telephony infrastructure
- 2+ years business analysis or product management experience
- 2+ years Medicare, Healthcare, Insurance experience
- Analytical abilities while understanding bigger picture
- Excellent verbal and written communication skills
- Able to operate independently on small projects and manage from inception to execution within time and budget
