Remote Tier 1 Technical Support Lead

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 14, 2021

This job expires in: 3 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A mental health company is in need of a Remote Tier 1 Technical Support Lead.

Individual must be able to fulfill the following responsibilities:

  • Own and build Cerebral’s Tier 1 technical support team
  • Lead communications with operations and internal clients during technical incidences
  • Liaise with third party technology service vendor as needed

Skills and Requirements Include:

  • Curious, love to learn and to dig into new technologies, and can pick them up quickly
  • Experience maintaining Google Suite, Slack, and other applications
  • Clear vision about how to build a world class Tier I support team
  • Team-oriented and collaborative, capacity to mentor junior team members
  • Knowledge of technology related HIPAA regulations
  • Proven Customer Service skills including the ability to focus on building customer relationships

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