Remote Tier 2 Member Experience Detective

Location: California, District of Columbia, Florida, Georgia, Maryland, New York, North Carolina, Texas, Washington

Compensation: To Be Discussed

Staff Reviewed: Thu, Oct 15, 2020

This job expires in 23 days

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A health and wellness company has an open position for a Remote Tier 2 Member Experience Detective.

Core Responsibilities Include:

  • Proactively and confidently take on challenges, research information, troubleshoot problems and creatively deliver results
  • Support our community via email, live chat/messaging, voice and social media channels with a variety of questions and issues
  • Advocate for our community by bringing to light customer needs and pain points

Position Requirements Include:

  • You have at least 3 years experience in a customer service/support environment
  • You’re results-driven and excellent under pressure - you can immediately adapt in a fast-paced environment while handling escalated issues
  • You have a strong technical aptitude and can pick up new technology quickly
  • You are flexible and can work at least 1 weekend day, including some holidays