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Remote Tier 2 Support Administrator

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Jun 03, 2019
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced

Job Summary

A software company is filling a position for a Remote Tier 2 Support Administrator.

Core Responsibilities of this position include:

  • Troubleshooting customer configuration issues in Salesforce
  • Making recommendations for different architectures
  • Identifying problems with customer adoption

Skills and Requirements Include:

  • Ability to travel onsite to San Francisco as required
  • 2+ years experience as a Salesforce CRM System Administrator
  • 1+ years experience in technical support or customer service
  • Salesforce Trailhead Badges
  • Ability to answer escalations from front line support
  • Ability to interface with Tier 3 support and engineering

COMPLETE JOB DESCRIPTION

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