Remote Tier 2 Support Administrator

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Jun 03, 2019

Job Category: Information Technology

Telecommute Level: Occasionally

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Flexible

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company is filling a position for a Remote Tier 2 Support Administrator.

Core Responsibilities of this position include:

  • Troubleshooting customer configuration issues in Salesforce
  • Making recommendations for different architectures
  • Identifying problems with customer adoption

Skills and Requirements Include:

  • Ability to travel onsite to San Francisco as required
  • 2+ years experience as a Salesforce CRM System Administrator
  • 1+ years experience in technical support or customer service
  • Salesforce Trailhead Badges
  • Ability to answer escalations from front line support
  • Ability to interface with Tier 3 support and engineering