Job Summary

A health services company has a current position open for a Remote Tier 2 Support Senior Client Technical Analyst.

Core Responsibilities Include:

• Analyzing and facilitating the resolution of complex client issues for multiple products
• Communicating with clients to answer questions and provide case status updates
• Working collaboratively with teammates and product adjacent teams to resolve issues in a timely manner

Qualifications Include:

• Bachelor’s degree or higher in a healthcare related field, or equivalent education and experience
• Minimum 3 years’ experience working in the healthcare industry with familiarity of the revenue cycle
• Knowledge and experience with MS Office applications, Excel experience preferred
• Must have superior analytical and problem-solving skills
• Must be self-disciplined to work productively in a remote environment
• Must be flexible and able to adapt quickly to product and process changes