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Remote Tier 3 Technical Customer Support Representative

Job is Expired
Location: Colorado
Compensation: Salary
Staff Reviewed: Wed, Jun 09, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A company that provides workforce management software is searching for a person to fill their position for a Remote Tier 3 Technical Customer Support Representative.

Core Responsibilities Include:

  • Assessing technical situations
  • Analyzing customer configuration
  • Documenting troubleshooting and customer interaction details

Qualifications Include:

  • 1+ years of customer support experience
  • 3+ years of Kronos Workforce Ready experience
  • Experience with running payroll and/or applicable systems knowledge
  • Knowledge of federal, state and local employer/employee tax laws and regulations
  • Experience with Salesforce Service Cloud or other Support ticketing systems
  • Understanding of operating systems, networking technologies/protocols, and software applications

COMPLETE JOB DESCRIPTION

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