Remote Tier I Software Technical Support Agent in San Francisco

Job ID: Available for Members

Location: California

Compensation: To Be Discussed

Staff Reviewed: Wed, May 20, 2020

This job expires in 14 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A subscription management software company has a current position open for a Remote Tier I Software Technical Support Agent in San Francisco.

Individual must be able to fulfill the following responsibilities:

  • Deliver high-quality code for security features, enhancements, and fixes on schedule
  • Analyze application flows to identify and remediate vulnerabilities
  • Integrate and tune application security tools to protect the application

Must meet the following requirements for consideration:

  • Substantial and meaningful professional experience leading the delivery of features
  • A “quality-first” mindset, with demonstrable experience producing secure, high-quality code
  • Demonstrated capability to deliver committed functionality on schedule
  • Outstanding verbal and written communication skills
  • Proactive and positive participation in agile ceremonies and processes
  • Self-motivated, and committed to ongoing growth and learning