Remote Transportation Customer Success Associate

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Mon, Jan 10, 2022

Job Summary

A date technology company has a current position open for a Remote Transportation Customer Success Associate.

Individual must be able to fulfill the following responsibilities:

  • Be the front line of support for any customer inquiries & take end-to-end ownership of issues
  • Collaborate with Engineering, Product Management, and other cross-functional peers on user-impacting issues
  • Create and maintain internal and customer-facing technical support documentation and resources

Qualifications Include:

  • 2+ years of experience working with Enterprise SaaS customers in a technical capacity
  • Experience or a passion for the transportation industry
  • Strong grasp of data and possess an analytical mindset
  • Experience creating and delivering customer success in a digital/low-touch/no-touch environment
  • Comfortable working with software and occasionally hardware (GPS units for buses)

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