Job Summary

A call center services provider has a current position open for a Remote Unemployment Insurance Claims Contact Center Claims Representative II.

Core Responsibilities Include:

• Handling inbound and outbound contacts
• Researching systems to find missing information
• Utilizing systems and technology to complete account management tasks

Qualifications Include:

• High school diploma or equivalent
• 2-years experience in customer service, technical support, inside sales, chat, or administrative support
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Experience with data-entry utilizing a computer
• The ability to evaluate, troubleshoot, and follow-up on customer issues