Job Summary

An educational facility has an open position for a Remote User Support Analyst in Columbia.

Must be able to:

• Receive, troubleshoot and resolve, or escalate all incoming requests for IT service and support
• Thoroughly and accurately document customer interactions
• Participate in the design, testing and review of products and services

Skills and Requirements Include:

• Excellent customer skills
• Excellent analytical and problem-solving skills
• Willingness and ability to adapt to changing priorities
• Ability to handle multiple requests/calls simultaneously