Job Summary

A remote patient monitoring company has a current position open for a Remote Vitals Monitoring Call Center Manager.

Core Responsibilities of this position include:

• Serving as secondary level escalation point for member issues
• Developing and implementing best practice algorithms, protocols and policies and procedures based on clinical guidelines
• Utilizing established practices, policies and procedures for vitals monitoring

Required Skills:

• Minimum of 5 years of related call center and/or clinical leadership experience
• Ability to manage large call center teams
• Proficient in the use of Word, Excel, Outlook, and PowerPoint
• Experienced at coaching team members to improve performance
• The ability to engage team members and respect them as individuals
• Proficient in managing multiple tasks as the same time