Job Summary
A testing laboratories company is filling a position for a Remote Life Sciences Testing Customer Service Advocate.
Must be able to:
- Provide customer service regarding shipment/delivery, returns, credit, order status, etc
- Process holds, track & process backorders
- Guide customers on self-service options
Qualifications for this position include:
- High School diploma or GED
- Basic computer proficiency including MS Office applications
- Relationship development with assigned customers
- Competency in completion of care services
- Competency in addressing the range of care requests
- Proactive issue identification & resolution skills