Remote WordPress Technical Support Representative

Job ID: Available for Members

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Wed, Jan 02, 2019

This job expires in 13 days

Job Category: Customer Service, Information Technology

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Part Time

Employment Status: Independent Contractor

Employer Type: Employer

Career Level: Experienced

Job Summary

A web development company has a current position open for a Remote WordPress Technical Support Representative.

Must be able to:

  • Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission
  • Take point on the WordPress.org forums for our core plugin offerings
  • Recording video walkthroughs highlighting plugin functionality

Qualifications for this position include:

  • Fluent English speaker
  • Strong communication and/or experience working as part of a remote team
  • A strong comprehension of PHP, CSS, HTML and JavaScript and can provide 4-5 original code samples to back it up
  • A love for all things WordPress with a good understanding of its codebase and community
  • Experience working with GitHub or other repo-sharing platforms
  • Self-motivated, detail-oriented, strong organizational skills, with a methodical approach to all tasks