Job Summary
A web development company has a current position open for a Remote WordPress Technical Support Representative.
Must be able to:
- Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission
- Take point on the WordPress.org forums for our core plugin offerings
- Recording video walkthroughs highlighting plugin functionality
Qualifications for this position include:
- Fluent English speaker
- Strong communication and/or experience working as part of a remote team
- A strong comprehension of PHP, CSS, HTML and JavaScript and can provide 4-5 original code samples to back it up
- A love for all things WordPress with a good understanding of its codebase and community
- Experience working with GitHub or other repo-sharing platforms
- Self-motivated, detail-oriented, strong organizational skills, with a methodical approach to all tasks