Remote WordPress Technical Support Representative

Job ID: Available for Members

Location: Nationwide

Compensation: Salary

Staff Reviewed: Fri, Jan 24, 2020

This job expires in 5 days

Job Category: Customer Service, Information Technology

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A marketing technology company has an open position for a Remote WordPress Technical Support Representative.

Must be able to:

  • Provide support to users on the WordPress.org forums for our plugins
  • Work the support inbox, making sure our customers receive timely responses
  • Field and record feature requests

Qualifications Include:

  • Company travel (including our annual all-company retreat and mini-team meetups)
  • Exceptional troubleshooting abilities
  • At least 2 years of experience with WordPress
  • You can take technical lingo and make it understandable to customers
  • Strong comprehension of HTML and CSS - you can write HTML and apply styling from "scratch"
  • Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines