Remote Workforce Management Analyst in Houston

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Wed, Oct 14, 2020

This job expires in 22 days

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A healthcare company is searching for a person to fill their position for a Remote Workforce Management Analyst in Houston.

Core Responsibilities Include:

  • Providing timely and transparent intel that supports the business in making informed decisions
  • Serving as a SME and partner with Operations to fully leverage capabilities of WFM processes and tools
  • Establishing and maintaining communication channels with contact center leaders

Applicants must meet the following qualifications:

  • Proficiency and speed working in all Microsoft Office products
  • Strong leadership skills
  • 5+ years' experience in Call Center service environment
  • Strong computer skills
  • Strong organizational skills, including time management and documentation
  • Knowledge of call center telephony systems