Job Summary
A healthcare company is searching for a person to fill their position for a Remote Workforce Management Analyst in Houston.
Core Responsibilities Include:
- Providing timely and transparent intel that supports the business in making informed decisions
- Serving as a SME and partner with Operations to fully leverage capabilities of WFM processes and tools
- Establishing and maintaining communication channels with contact center leaders
Applicants must meet the following qualifications:
- Proficiency and speed working in all Microsoft Office products
- Strong leadership skills
- 5+ years' experience in Call Center service environment
- Strong computer skills
- Strong organizational skills, including time management and documentation
- Knowledge of call center telephony systems
