Remote Workforce Management Forecasting Capacity Planning Analyst

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Sep 02, 2019

Job Category: Non-profit, Research

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Additional Information: Benefits Available

Job Summary

A nonprofit healthcare organization needs applicants for an opening for a Remote Workforce Management Forecasting Capacity Planning Analyst.

Candidates will be responsible for the following:

  • Documenting info for generated reports
  • Assisting with tracking, analyzing and reporting on contact center and agent forecasting statistics
  • Developing and producing accurate long, medium, and short-range workload/staffing forecasts

Required Skills:

  • At least 3 years of Workforce Management or equivalent experience
  • Associates' degree minimum
  • Strong knowledge of MS Office programs
  • At least 3 years of experience developing forecasts for a contact center environment
  • Advanced understanding of ACD and Workforce Management reporting tools and principles