Remote Workforce Management Specialist in Riverview

Location: Florida

Compensation: To Be Discussed

Staff Reviewed: Tue, Jan 12, 2021

This job expires in: 26 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A critical health and human services programs provider has a current position open for a Remote Workforce Management Specialist.

Individual must be able to fulfill the following responsibilities:

  • Manage and monitor call volume and staffing data
  • Analyze and interpret the information and financial efficiency measurements
  • Produce SWP reports

Qualifications Include:

  • High School diploma or equivalent
  • One (1) to three (3) years of related experience
  • Ability to work under pressure and stress
  • Proficient in Aspect eWFM application
  • Advanced knowledge in MS Excel, PowerPoint, CMS
  • Successful experience delivering excellent customer service

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