Remote Workforce Optimization Program Manager

Location: Rhode Island

Compensation: To Be Discussed

Staff Reviewed: Tue, Mar 30, 2021

This job expires in: 14 days

Job Category: Sales

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A healthcare company is searching for a person to fill their position for a Remote Workforce Optimization Program Manager.

Core Responsibilities of this position include:

  • Overseeing and planning for sustained growth in multiple sites
  • Creating the high-level roadmaps and team strategy
  • Developing and maintaining appropriate tools and processes necessary to support

Qualifications Include:

  • 7+ years workforce management experience
  • 4+ years of Verint or other WFO system experience
  • 5+ years contact center experience
  • 3+ years management experience
  • Excellent communication and interpersonal skills

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