Job Summary
A health insurance company needs applicants for an opening for a Remote Workforce Planning Senior Analyst.
Core Responsibilities Include:
- Creating Demand forecasts using statistical models and probabilities to achieve financial and service objectives
- Collaborating with Operations and Finance on the budgetary process
- Collaborating with all levels of workforce groups/leadership to understand emerging trends
Skills and Requirements Include:
- Undergraduate degree or equivalent work experience
- 3+ years of experience in service operations center, call center or Workforce Management
- 2+ years of experience leading or managing projects
- Advanced understanding of analytic and presentation tools
