Job Summary
A family financial management platform is seeking a Remote Zendesk Support Specialist.
Core Responsibilities Include:
- Responding to customer inquiries via email or live chat
- Accurately identifying and resolving users’ issues using problem-solving skills
- Independently handling routine and more complex customer inquiries with a goal of timely resolution
Position Requirements Include:
- Capable of working with multiple systems
- Must demonstrate dependability and initiative
- Communicate effectively with clients to ensure accuracy and quality of customer account information
- Ability to effectively maneuver through multiple systems
- Ability to work from home in a designated office space
- Available to work 20+ hours per week with a flexible schedule, including nights and weekends