Renewals Manager

Job Summary

Focused on maximizing customer retention and account expansion, the full-time remote Renewals Manager will develop strategies for contract renewals, collaborate with account executives, and act as the primary contact for renewal inquiries.

Key responsibilities

• Develop and implement strategies for contract renewals, aiming to maximize retention and identify upsell opportunities
• Collaborate with account executives to ensure a seamless renewal process and engage proactively with customers ahead of renewal dates
• Conduct account reviews to forecast renewals accurately and implement strategies to mitigate churn risks

Required qualifications

• 2+ years of experience in sales, sales development, or account management, preferably in enterprise software
• Proven ability to maintain and grow customer relationships with a focus on high retention rates
• Strong analytical skills for tracking renewal metrics and identifying growth opportunities
• Excellent communication and negotiation skills, capable of managing customer expectations effectively
• A results-driven mindset, motivated by meeting and exceeding targets