Retention and Recovery Specialist

Job Summary

A company is looking for a Retention and Recovery Specialist I to assist in the return of devices and support client retention efforts.

Key Responsibilities

• Interact with clients and internal customers professionally through phone and written communication
• Manage incoming calls and attempt to convert clients to private pay options
• Document call details and maintain accurate client files while ensuring confidentiality

Required Qualifications

• High School Diploma or GED
• 1-2 years of related professional experience preferred
• Ability to work flexible hours and overtime as needed
• Proficient in Word, Excel, Outlook, and PowerPoint
• Bi-Lingual - Spanish preferred