Retention Specialist

Job Summary

A company is looking for a Retention Specialist (Remote, Graveyard) to engage with customers and enhance their experience with virtual mailbox solutions.

Key Responsibilities

• Proactively engage with customers through calls to understand their needs and promote services
• Provide frontline support for renters requesting cancellations and resolve their challenges efficiently
• Analyze renter data to identify patterns and improve processes for enhanced satisfaction

Required Qualifications

• Experience in customer engagement and retention strategies
• Ability to collaborate with internal departments for effective service delivery
• Proficiency in maintaining accurate records of customer interactions
• Familiarity with ticketing systems for documenting inquiries and resolutions
• Knowledge of company products and services for relevant support